Terms of service

Last updated: 5 July 2026

1. Introduction

These Terms of Service apply to your use of the Canadian Spierb online store and to purchases made through our Canadian website.

In these Terms, “Spierb”, “we”, “us”, and “our” refer to Prime Cart CA Ltd, trading as Spierb. “You” and “your” refer to the customer, website visitor, or person placing an order.

By accessing our website, browsing our products, creating an account, placing an order, or using our services, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.

2. Business information

Prime Cart CA Ltd
Trading as Spierb

Unit 1005, 850 Milner Ave
Toronto, Ontario
M1B 5N7
Canada

Email: care@spierb.com

3. Eligibility to use our website

By using our website or placing an order, you confirm that you are at least the age of majority in your province or territory of residence, or that you are using the website with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or contacting us.

4. Our products

Spierb sells cosmetic, hair care, skin care, and personal care products, including natural powders and related products.

Product descriptions, ingredients, quantities, images, usage instructions, and other information are provided for general information and shopping purposes.

We try to ensure that product information is accurate and up to date, but we do not guarantee that all descriptions, images, colours, packaging, or other product details will be completely error-free at all times.

Product packaging, labels, ingredients, and appearance may change from time to time. Please always read the product label and instructions before use.

5. Product use and safety

Our products are intended to be used only as described on the product page, packaging, or label.

Unless a product is clearly described as suitable for another use, our cosmetic, hair care, skin care, and personal care products are for external use only.

You are responsible for checking the ingredients before use, especially if you have allergies, sensitivities, skin conditions, hair treatments, medical conditions, or other concerns.

We recommend carrying out a patch test before using any cosmetic, hair care, skin care, or personal care product.

Results may vary from person to person depending on hair type, skin type, application method, existing treatments, product combinations, and other individual factors.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information on our website is not medical advice. If you have a medical concern, allergy, sensitivity, pregnancy-related concern, or other health issue, please consult a qualified healthcare professional before using the product.

6. Orders and order acceptance

When you place an order, you are making an offer to buy the selected product or products in accordance with these Terms.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been finally accepted.

We may refuse, cancel, or limit an order where reasonable, including where:

  • The product is unavailable

  • There is an error in product information, pricing, or availability

  • Payment is not authorised

  • Fraud or misuse is suspected

  • The shipping address cannot be served

  • The order appears to be placed for resale, abuse, or other improper purposes

  • We are required to do so by law or by a payment, fulfilment, or platform provider

If we cancel an order after payment has been taken, we will issue a refund for the cancelled item or order.

7. Prices, taxes, and payment

Prices on our Canadian website are shown in Canadian dollars unless stated otherwise.

Applicable sales taxes and any available shipping charges will be calculated and shown at checkout where required.

We may update product prices, discounts, promotions, and availability at any time without notice.

The price charged for an order will be the price shown at checkout when you place the order, subject to correction of obvious errors.

Payment must be made using one of the payment methods available at checkout. Payment processing is handled by third-party payment providers, such as Shopify Payments or other payment services made available through our store.

We do not intentionally store full credit card numbers on our own systems.

8. Discounts and promotions

From time to time, we may offer discounts, promotions, coupon codes, bundles, free shipping offers, or other special offers.

Promotions may be subject to additional terms, expiry dates, product exclusions, order limits, or availability limits.

We may modify, suspend, or end promotions at any time, subject to applicable law.

Unless stated otherwise, discounts cannot be combined, transferred, exchanged for cash, or applied retroactively to past orders.

9. Shipping and delivery

Orders placed through our Canadian website are intended for delivery within Canada, unless another destination is specifically made available at checkout.

Orders may be fulfilled using our authorised logistics partners, including Veeqo, Amazon Fulfillment / Multi-Channel Fulfillment, Amazon FBA inventory, and other fulfilment or shipping partners.

Delivery times are estimates only. The estimated delivery window shown at checkout or in your order confirmation is the best guide for your order.

We are not responsible for delays caused by carriers, severe weather, fulfilment network delays, local disruptions, incorrect addresses, or other events outside our reasonable control.

For more information, please see our Shipping Policy.

10. Cancellations

You may request cancellation of an order before the item has been fulfilled.

To request cancellation, contact us as soon as possible at care@spierb.com with your order number.

Because our orders may be processed quickly through Veeqo, Amazon Fulfillment / Multi-Channel Fulfillment, Amazon FBA inventory, or other fulfilment partners, we cannot guarantee that a cancellation request can be completed once fulfilment has started.

If your order has already been fulfilled or shipped, it cannot be cancelled. You may only request support after delivery if there is an issue with the order, such as damage, defect, incorrect item, missing item, or non-delivery.

11. Returns, refunds, and replacements

Due to the nature of our cosmetic, hair care, skin care, and personal care products, we do not accept returns for change of mind.

We only accept returns, refunds, or replacements where there is an issue with the order, such as:

  • Damaged item

  • Defective item

  • Incorrect item

  • Missing item

  • Lost parcel

  • Another verified issue with the order or delivery

You must contact us within the timeframe stated in our Refund & Returns Policy and provide the required order information, photos, and details.

Please do not send any item back unless we have reviewed your request and provided return instructions.

For full details, please see our Refund & Returns Policy.

12. Incorrect or incomplete delivery information

You are responsible for providing a complete and accurate shipping address at checkout, including apartment number, unit number, buzzer code, postal code, and any delivery instructions required by the carrier.

We are not responsible for delays, failed deliveries, lost parcels, or returned parcels caused by incorrect or incomplete information provided by the customer.

If an order is returned, delayed, or lost because incorrect or incomplete information was provided, any replacement, refund, or reshipment will be handled in accordance with our Shipping Policy and Refund & Returns Policy.

13. Website content

All content on our website, including text, images, graphics, logos, product descriptions, product photos, layout, design, icons, videos, and other materials, is owned by us or used with permission.

You may use our website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, sell, scrape, download in bulk, or commercially exploit our website content without our prior written permission.

14. Customer reviews, comments, and submissions

If you submit a review, comment, photo, message, suggestion, or other content to us or through our website, you confirm that:

  • The content is accurate and based on your genuine experience

  • You have the right to submit it

  • It does not infringe anyone else’s rights

  • It is not unlawful, abusive, misleading, defamatory, obscene, discriminatory, or harmful

By submitting content, you give us permission to use, display, reproduce, edit, and share that content in connection with our website, marketing, customer service, and business operations, subject to applicable law.

We may moderate, remove, or decline to publish customer content where reasonable.

15. Prohibited uses

You agree not to use our website or services:

  • For any unlawful, fraudulent, abusive, or harmful purpose

  • To violate any applicable law or regulation

  • To infringe our rights or the rights of others

  • To upload or transmit viruses, malware, or harmful code

  • To interfere with the security or operation of our website

  • To scrape, crawl, copy, or extract website data without permission

  • To submit false, misleading, or fraudulent information

  • To place orders using stolen payment information

  • To abuse promotions, discounts, refunds, or customer service processes

We may restrict, suspend, or terminate access to our website or cancel orders where we reasonably believe these Terms have been violated.

16. Third-party services and links

Our website may use or link to third-party services, including Shopify, payment processors, delivery carriers, analytics providers, advertising platforms, customer support tools, and other service providers.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

18. Errors, inaccuracies, and availability

Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, update information, cancel affected orders, or refuse orders where reasonable and permitted by law.

We do not guarantee that all products will always be available.

19. Website availability

We try to keep our website available and functioning properly, but we do not guarantee that access will always be uninterrupted, secure, timely, or error-free.

We may modify, suspend, or discontinue all or part of the website at any time without notice, subject to applicable law.

20. Limitation of liability

To the fullest extent permitted by applicable law, Spierb and Prime Cart CA Ltd will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

To the fullest extent permitted by applicable law, our total liability for any claim relating to an order will not exceed the amount paid by you for the product or order giving rise to the claim.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or rights that cannot be excluded under applicable consumer protection laws.

21. No waiver of consumer rights

Nothing in these Terms, our Shipping Policy, Refund & Returns Policy, Privacy Policy, or any other store policy limits, excludes, or replaces any mandatory rights you may have under applicable Canadian federal, provincial, or territorial consumer protection laws.

If there is a conflict between these Terms and your mandatory legal rights, your mandatory legal rights will apply.

22. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Prime Cart CA Ltd, trading as Spierb, from claims, losses, damages, liabilities, costs, and expenses arising from:

  • Your misuse of our website

  • Your breach of these Terms

  • Your violation of applicable law

  • Your infringement of our rights or the rights of another person

  • Fraudulent, abusive, or unlawful activity connected to your order or account

This section does not apply where prohibited by applicable consumer protection law.

23. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of law rules.

Nothing in this section limits any mandatory consumer protection rights that may apply in your province or territory of residence.

24. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, website, services, products, policies, or legal requirements.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website after updated Terms are posted means you accept the updated Terms, to the extent permitted by law.

The Terms that apply to your order are the Terms in effect at the time you place that order.

25. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary, and the remaining parts will continue to apply.

26. Entire agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and any other policies or notices posted on our website, form the agreement between you and us for use of our website and purchase of products from our Canadian online store.

27. Contact information

If you have any questions about these Terms of Service, please contact:

Prime Cart CA Ltd
Trading as Spierb

850 Milner Ave, Unit 1005,
Toronto, Ontario
M1B 5N7
Canada

Email: care@spierb.com