Support

Contact Us

Tell us what you need and we'll take it from there. Most answers are already on the pages below — if yours isn't, the form goes straight to our support team.

Replies within 1 business day

Track your orderLive status and delivery updates. Start a returnReturns, exchanges and refunds. Delivery & shippingCosts, carriers and timings. FAQsAnswers to the common questions.

Send us a message

e.g. #1234 — it's on your confirmation email.

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Before you get in touch

Where is my order?

Use order tracking for live status. If tracking hasn't updated in a few days, send us your order number and we'll chase the carrier.

How do I return or exchange something?

Start on the Start a Return page — that opens the request for you. Conditions and timings are in our Returns & Refunds Policy.

Can I change my address or cancel my order?

Sometimes — but only before the order is picked. Message us straight away with your order number and we'll try to catch it.

Will I pay customs or import duties?

It depends on where your order is going. Full detail is in our Delivery & Shipping Policy.

How long until you reply?

Within 1 business day. We're open Monday – Friday | 9:00 AM – 5:00 PM ET, so messages sent over the weekend are answered on Monday.