Shipping policy
Last updated: 3 December 2025
1. Introduction
At Spierb, we aim to deliver your orders quickly, reliably, and with clear communication.
Orders placed through our online store are fulfilled via our logistics partners, including Veeqo and the Amazon Multi-Channel Fulfilment (MCF) network, and shipped using trusted courier services. We currently deliver to the countries and regions shown in our country/region selector and/or listed at checkout (the “Service Areas”).
2. Delivery timeframes
Our shipping process includes both handling (order processing) and transit time. Because carrier performance and fulfilment network timings can change, we do not guarantee a fixed number of days for delivery.
Instead, you will always see an up-to-date estimated delivery window at checkout and/or in your order confirmation email, based on:
- Your delivery address
- The items in your basket
- The fulfilment centre and carrier used for your order
- The shipping service (standard or expedited, where available) you select
2.1 UK orders
For orders delivered within the United Kingdom:
- Orders are typically fulfilled from UK-based fulfilment centres using Veeqo and Amazon MCF.
- The expected delivery window for your specific order and address is calculated in real time and displayed at checkout.
In many cases, UK standard deliveries arrive within a few working days, but actual timings may vary (for example, during peak periods or due to carrier delays). The estimate shown at checkout is the best guide for your order.
2.2 EU orders
For orders delivered to eligible countries within the European Union:
- Orders are typically fulfilled from EU-based fulfilment centres (for example, Amazon fulfilment centres located within the EU) via Veeqo and Amazon MCF.
- EU orders follow the current Amazon MCF timelines for your destination country and service level, which are reflected in the delivery estimate you see at checkout.
Because MCF timelines can change or differ between EU countries, we rely on the dynamic estimate shown at checkout rather than stating a fixed number of days here.
2.3 Other international orders
For orders delivered outside the UK and EU (such as Canada, the United States or other destinations we may offer from time to time):
- Delivery times depend on destination, carrier, customs processing and the fulfilment centre used.
- The best indication of delivery time for your order is the estimated delivery window displayed at checkout.
If your order is time-sensitive, please always check the estimated delivery window at checkout before confirming your purchase.
3. Shipping fees
3.1 Free standard shipping (all Service Areas)
We currently offer Free Standard Shipping on all orders delivered to our Service Areas (including the UK, eligible EU countries and other international destinations we serve), unless stated otherwise on-site from time to time.
The free standard shipping option will be clearly shown at checkout.
3.2 Expedited and premium shipping options
Where available for your delivery address, you may be offered expedited or premium shipping options (for example, faster delivery services).
- Any additional charges for expedited or premium services will be shown clearly at checkout before you complete your purchase.
- If you select an expedited service, the estimated delivery window displayed at checkout will reflect this.
Some international orders may be subject to additional import duties, taxes or fees charged by customs authorities or local carriers in the destination country. Where these apply, they are the responsibility of the customer. We do not control these charges and cannot always predict their amount in advance.
4. Order tracking
Once your order has been shipped, you will normally receive an email with a tracking link so you can monitor your parcel (where tracking is available for your chosen service and destination).
If you have not received a tracking email within a reasonable time after ordering:
- Please check your spam/junk folder; then
- Contact us at care@spierb.com with your order number and delivery country.
5. Delayed or missing deliveries
If your order has not arrived by the end of the estimated delivery window shown at checkout:
- Check the tracking link for any carrier updates; and
- If there is no clear update or the tracking appears stuck, contact us at care@spierb.com with your order number.
We will liaise with our fulfilment partners and the delivery carrier to investigate and resolve the issue. Where appropriate, we may issue a replacement or refund in line with your statutory rights and our Refund Policy.
6. Delivery delays
Occasionally, delays can occur due to:
- Carrier capacity
- Adverse weather or local disruptions
- Customs inspection or clearance
- Peak seasonal volume or other operational factors outside our control
If we become aware of a significant delay, we will contact you where possible. You always have the right to cancel your order and receive a refund if delivery is unreasonably delayed, in line with your statutory rights.
7. Incorrect or incomplete address
Please ensure your shipping address is complete and accurate at checkout, including any apartment, building or access details required by local carriers.
- If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, reshipping charges may apply.
- We cannot guarantee that parcels can be redirected once they have been dispatched.
8. Undeliverable or refused parcels
If a parcel cannot be delivered or is refused at the delivery point, it will typically be returned to our fulfilment centre.
- We will contact you to arrange reshipment or refund once the parcel has been processed by our fulfilment partner.
- For non-fault returns (for example, refusal at delivery for change-of-mind), we may deduct any outbound shipping charges where a paid expedited service was selected.
We do not charge penalties or collection fees beyond any actual shipping costs incurred.
9. Delivery partners
Shipments are fulfilled through the Amazon Fulfilment Network, Veeqo and our other authorised fulfilment partners, and are delivered by major carriers such as Royal Mail, DPD, UPS, DHL, FedEx or other local partners (carrier may vary depending on destination and delivery speed).
The specific carrier and fulfilment route for your order may not always be selectable at checkout and can vary by country and service.
10. Contact information
If you have any questions about shipping or your order status, please contact:
Prime Cart UK Ltd (trading as Spierb)
Registered office (UK):
Prime Cart UK Ltd
2 Frederick Street
London WC1X 0ND
United Kingdom
Email: care@spierb.com
Company Registration Number: 12777677
EU correspondence address (for customers and regulators in the European Union):
Prime Cart UK Ltd
PMB 9032, Paxlaan 10
Hoofddorp, Noord Holland
2131 PZ
Netherlands
Canada correspondence address (for customers and regulators in Canada):
Prime Cart UK Ltd
145 1/2 Church Street
Office 202, Unit 5
Toronto, ON M5B 1Y4
Canada
We are registered for VAT in the United Kingdom and in selected EU member states. VAT registration details are included on relevant invoices and are available on request.
11. Legal notice
This Shipping Policy is intended to comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 and, where applicable, with the mandatory consumer protection laws of the country where you reside.
Nothing in this policy affects your statutory rights as a consumer under UK, EU or other applicable consumer protection laws.
