Shipping policy

Last updated: 5 July 2026

1. Introduction

At Spierb, we aim to deliver your orders quickly, reliably, and with clear communication.

Orders placed through our Canadian online store are fulfilled using our authorised logistics partners, including Veeqo and the Amazon Fulfillment / Multi-Channel Fulfillment network, and are shipped using trusted delivery carriers.

This Shipping Policy applies to orders placed on our Canadian website and delivered to addresses in Canada, unless stated otherwise at checkout.

2. Service area

We currently deliver to eligible addresses within Canada.

Delivery availability may depend on your shipping address, the products in your basket, inventory availability, carrier service coverage, and the fulfilment location used for your order.

If shipping is not available to your address, this will normally be shown at checkout before you complete your purchase.

We do not currently offer international shipping from our Canadian website unless an international destination is specifically made available at checkout. For other countries or regions, please visit shop.spierb.com 

3. Delivery timeframes

Our shipping process includes both order handling and carrier transit time. Because fulfilment network timings and carrier performance can vary, we do not guarantee a fixed number of days for delivery.

Instead, you will see the most up-to-date estimated delivery window at checkout and/or in your order confirmation email, based on:

  • Your delivery address

  • The items in your basket

  • Inventory availability

  • The fulfilment centre and carrier used for your order

  • The shipping service selected at checkout

In many cases, Canadian standard deliveries arrive within a few business days, but actual timings may vary, especially during peak periods, severe weather, carrier disruptions, remote-area delivery, or other circumstances outside our control.

The estimated delivery window shown at checkout is the best guide for your specific order.

4. Shipping fees

4.1 Free standard shipping

We currently offer free standard shipping on eligible orders delivered within Canada, unless stated otherwise on our website or at checkout.

The free standard shipping option will be shown clearly at checkout where available.

4.2 Expedited or premium shipping

Where available for your delivery address, you may be offered expedited or premium shipping options.

Any additional charge for an expedited or premium service will be shown clearly at checkout before you complete your purchase.

If you select an expedited or premium service, the estimated delivery window displayed at checkout will reflect that selected service.

5. Taxes, duties, and additional charges

For orders delivered within Canada, applicable sales taxes will be calculated and shown at checkout where required.

Orders placed through our Canadian website are intended to be fulfilled for delivery within Canada. Where orders are fulfilled from Canadian inventory for domestic delivery, we do not expect Canadian customers to pay import duties on standard deliveries.

If a carrier unexpectedly asks you to pay import duties, customs charges, or additional delivery charges before delivery, please contact us at care@spierb.com before making payment so we can review the issue.

6. Order tracking

Once your order has been shipped, you will normally receive an email with tracking information, where tracking is available for the carrier and service used.

Tracking details may be provided directly by Spierb, Shopify, Veeqo, Amazon, the delivery carrier, or another authorised fulfilment partner.

If you have not received tracking information within a reasonable time after placing your order:

  1. Please check your spam or junk folder; then

  2. Contact us at care@spierb.com with your order number and shipping address.

7. Delayed or missing deliveries

If your order has not arrived by the end of the estimated delivery window shown at checkout or in your order confirmation email:

  1. Check the tracking link for any carrier updates; and

  2. If there is no clear update, or the tracking appears stuck, contact us at care@spierb.com with your order number.

We will work with our fulfilment partners and/or the delivery carrier to investigate the issue.

Where appropriate, we may offer a replacement or refund in accordance with your legal rights and our Refund Policy.

8. Delivery delays

Occasionally, delivery delays can occur due to reasons outside our control, including:

  • Carrier capacity or operational delays

  • Severe weather

  • Local disruptions

  • Peak seasonal volume

  • Remote-area delivery limitations

  • Fulfilment centre processing delays

  • Incorrect or incomplete delivery information

If we become aware of a significant delay affecting your order, we will contact you where possible.

Nothing in this policy affects your rights under applicable Canadian consumer protection laws.

9. Incorrect or incomplete address

Please ensure your shipping address is complete and accurate at checkout, including apartment number, unit number, buzzer code, building name, postal code, and any delivery instructions required by the carrier.

We cannot guarantee that a delivery address can be changed after an order has been placed or dispatched.

If a parcel is delayed, lost, or returned because the customer provided an incorrect or incomplete address, reshipping charges may apply.

10. Undeliverable or refused parcels

If a parcel cannot be delivered, is refused at the delivery address, or is returned to our fulfilment partner, we will review the order once the parcel has been processed as returned.

Depending on the circumstances, we may arrange reshipment or issue a refund in line with our Refund Policy and applicable law.

For non-fault returns, such as refusal at delivery or change of mind, we may deduct any paid expedited shipping charges or actual shipping costs incurred, where permitted by law.

We do not charge penalties or collection fees beyond actual costs incurred.

11. Delivery partners

Orders may be fulfilled through Veeqo, Amazon Fulfillment / Multi-Channel Fulfillment, Amazon FBA inventory, and/or other authorised fulfilment partners.

Deliveries may be handled by Amazon Logistics, Canada Post, Purolator, UPS, FedEx, Intelcom, DHL, or other local delivery partners. The specific carrier may vary depending on your address, delivery speed, inventory location, and fulfilment route.

The carrier and fulfilment route for your order may not always be selectable at checkout.

12. Contact information

If you have any questions about shipping or your order status, please contact:

Prime Cart CA Ltd
Trading as Spierb

850 Milner Ave, Suite 1005,
Toronto, Ontario
M1B 5N7
Canada

Email: care@spierb.com

13. Legal notice

This Shipping Policy is intended to provide clear information about our shipping practices for customers in Canada.

Nothing in this policy limits or excludes any rights you may have under applicable Canadian federal, provincial, or territorial consumer protection laws.

If there is a conflict between this Shipping Policy and your mandatory legal rights, your mandatory legal rights will apply.