Shipping policy
Last updated: 10 October 2025
1. Introduction
At Spierb, we strive to deliver your orders quickly and reliably.
All our UK orders are fulfilled through Amazon Fulfilment Centres and partner couriers (via Veeqo) to ensure professional packing, fast dispatch, and tracked delivery.
2. Delivery Timeframes
Our shipping process includes both handling and transit time.
| Stage | Estimated Duration | Working Days |
|---|---|---|
| Handling Time | 0–1 business day | Monday–Friday |
| Transit Time | 2–3 business days | Monday–Friday |
| Total Delivery Time | 2–4 business days |
Order Cut-off Time: 5:00 PM (GMT – London)
Orders placed after this time or on weekends/public holidays will be processed the next working day.
3. Shipping Fees
We currently offer Free Standard Shipping on all orders within the United Kingdom.
No minimum order value is required.
4. Order Tracking
Once your order has been shipped, you will receive an automated email with a tracking link so you can monitor your parcel in real time.
5. Delayed or Missing Deliveries
If your order has not arrived within the expected timeframe:
- Please first check the tracking link provided in your email.
- If there is no update, contact us at care@spierb.com and include your order number.
We will liaise with our fulfilment partner (Amazon / Veeqo) and the delivery carrier to investigate and resolve the issue.
6. Delivery Delays
Occasionally, delays can occur due to courier capacity or local conditions.
If there is a significant delay, we will contact you promptly.
You always have the right to cancel your order and receive a full refund if delivery is unreasonably delayed.
7. Incorrect or Incomplete Address
Please ensure your shipping address is accurate at checkout.
If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, reshipping charges may apply.
Unfortunately, we cannot redirect parcels once they have been dispatched.
8. Undeliverable or Refused Parcels
If a parcel cannot be delivered or is refused at the delivery point, it will be returned to our fulfilment centre.
We will contact you to arrange reshipment or refund, deducting the original shipping cost if applicable.
We do not charge any penalties or collection fees.
9. Delivery Partners
Shipments within the UK are fulfilled through Amazon Fulfilment Network and delivered by major carriers such as Royal Mail, DPD, UPS, DHL, or FedEx (carrier may vary depending on location and delivery speed).
10. Contact Information
Prime Cart UK Ltd (trading as Spierb)
2 Frederick Street, London, WC1X 0ND, United Kingdom
Email: care@spierb.com
Company Registration Number: 12777677
VAT Registration Number: GB367723566
11. Legal Notice
This Shipping Policy complies with the UK Consumer Rights Act (2015) and Consumer Contracts Regulations (2013).
Nothing in this policy affects your statutory rights as a consumer.
